Any technical problem (for example, your phone cannot receive incoming calls, etc) Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:

• Improper or inadequate maintenance
• Misusage and mishandling
• Fire, flood and other will-of-god
• Damaged by a wrong voltage use
• Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
• Unauthorized modification or alteration

PLEASE NOTE:
www.iphone-copy.com only repairs and replaces his own products. Please note that we keep records of serial numbers of every phone we sell.

Repair and exchange only on defective units. Requests for refunds will be accepted within 30 days of the date your order is processed for fulfillment. We are unable to issue refunds for orders processed beyond that time frame. Please note that unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 15% restocking fee. Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order. If you are uncertain about any terms, feel free to email us as we are online 24/7.

• Simply include in your package, along with the defective unit, your e-mail address,the IMEII number of the phone and a detailed description of the problem.
• Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.

PLEASE NOTE:
www.iphone-copy.com does not assume return shipping costs except for DOA (dead on arrival).

Tax and import duty is not included. We are not liable to any customs hold up or import tax at the receiving country. To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax (buyers have had problems in the past with companie DHL).